FAQ

We’re by no means the only ones in the market. Payment processors are a dime a dozen. What separates us from the crowd is that instead of using several different service providers, such as Square for mobile and PayPal for eCommerce, you can use one, simple-to-use platform, PayHQ, to accept payments however you want to do business. This is called omnichannel payment processing. We understand that trusting a company with your payments is the lifeline to any business and we take that very seriously. Trust and security are second to none and dedicated support and service is paramount for us.

Square is an aggregator, which means that you accept payments using their merchant account and are bundled into that account with other small businesses. KORT is a merchant account provider, so we provide you with your own merchant account with customized pricing and service plans that are unique to your business. Check out this article for a more in-depth comparison.

In addition, KORT is an omnichannel payment processor, meaning that you can accept payments any way you want to do business including online with eCommerce and virtual terminals; on premise with traditional terminals, tablet POS, and mobile devices; and in the field with mobile card readers or chip and pin devices. We also enable you to accept payments via recurring billing plans and e-invoicing tools. With point solutions like Square, Stripe, and PayPal, you are limited in the ways you can accept payments.

Designed to meet the demands of modern commerce, our technology integrates seamlessly across various channels, enabling businesses to streamline their operations and maximize their potential.

We love helping people start businesses, grow businesses, and build great companies. Our platform is not just about processing payments; it’s about providing a comprehensive solution that adapts to the evolving needs of our clients. We understand that their success is our success.

We are a specialized omnichannel payments platform that enables businesses to connect and transact seamlessly through industry-leading capabilities in compliance, risk management, and payment processing. Our management team has more than 200 years of combined experience and a proven track record of driving success in this sector.

Typically, you’ll see funds deposited in your bank account in as fast as 1-2 business days

While we can only accept Canadian and American cardholder payments at the moment, our cloud-based platform means that you can take payments anywhere in the world as long as you have an internet connection or data plan

You get world class reporting, an easy-to-use payment processing platform, award winning customer support, security, the ability to accept payments any way you want (online, in store, at the office, and in the field), and the peace of mind knowing you’ll never have to miss a sale.

Typically, an application is approved within 3-5 business days. Account set-up and customer onboarding occur after approval, and you can start processing whenever you’re ready.

We compiled a list of all the information you’ll need on hand when we walk you through the merchant account application process.

Visit here to fill out your personal and business information, and one of our Payment Advisors will be in contact with you shortly.

You’ll need to apply for a merchant account. A merchant account is a bank account that you must have to be able to accept payments.

If you’re a business operating in Canada or the U.S. – you’re eligible for a KORT account! We like to assess businesses case by case because we know that every business is unique, but in general, KORT is great for businesses processing over $40,000/year in credit card volume who are interested in expanding.

• Credit cards

• Debit cards

• Prepaid credit cards

• Mobile wallet payments such as Apple Pay

Yes — with our traditional terminals, you can accept Interac Debit. With any of our payment channels, you can accept Visa and Mastercard Debit.

You can accept any type of credit card

Yes, the amount varies based on the amount of term remaining and processing volume.

Card processing rate is the rate charged for accepting credit cards. This is typically 1.99% + $0.25 per transaction but will vary depending on your processing volume.

Monthly fee covers your card processing statements and account maintenance (performed by our Customer Success team), and access to seven different payment channels.

Cross-border (International) fee is charged if your customer pays with a card issued outside of Canada/U.S.

One-time setup fee may apply.

An optional NFC-enabled traditional terminal starts at $30/month

With Digital Invoicing, you can create and customize invoices that are unique to your brand. Your customers receive an email with an option to pay right on the invoice.

Recurring Billing allows you to enter customer payment information once and then subscribe them to a plan for automated, periodic payments.

On Web Terminal, simply type in the payment details, and you can authorize or process a payment on any browser (with an internet connection).

EMV is otherwise known as chip and pin and is a global standard for credit and debit payment cards based on chip card technology. Canada has employed EMV for several years now.

It’s a security standard set by the PCI DSS (Payment Card Industry Data Security Standard) that helps reduce credit card fraud. PCI compliance is a set of 12 requirements designed to ensure a secure environment for payment processing and applies to anyone who deals with credit cards.

Yes! As a merchant account provider, we help ensure that you are PCI-compliant.

The privacy and security of our customers are of utmost importance to us. You can read our full privacy policy here.

We are proud to have the industry’s best customer support and success team.

We are always available to help, you can:

• Shoot us an email at support@kortpayments.com
• Call us at + 1.800.747.6883.

Head over to the KORT Support Center for a comprehensive help guide or email support@kortpayments.com.